PRIME SOFTWARE SERVICES believes in helping its customers as far as possible, and has therefore a
liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made immediately after placing the order.
However, the cancellation request may not be entertained if the orders have been communicated to the
vendors/merchants and they have initiated the process of shipping them.
• PRIME SOFTWARE SERVICES does not accept cancellation requests for perishable items like
flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the
quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team.
The request will, however, be entertained once the merchant has checked and determined the same at his
own end. This should be reported within 15 Days days of receipt of the products. In case you feel that the
product received is not as shown on the site or as per your expectations, you must bring it to the notice of
our customer service within 15 Days days of receiving the product. The Customer Service Team after
looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer
the issue to them. In case of any Refunds approved by the PRIME SOFTWARE SERVICES, it’ll take 9-
15 Days days for the refund to be processed to the end customer